Customer Care

Customer Care - “Putting the Customer First”

Xba Finance have a clearly defined customer service charter with well communicated aims. Our customer service vision is backed up by a comprehensive training and evaluation programme.

Our detailed ‘customer care’ policy encourages methods and philosophies that uncover and eliminate the causes of customer dissatisfaction. We actively challenge existing methods, identifying better ways of doing things to ensure a continual first class service to all our clients.

Whatever your request or query, we know you’ll enjoy our approach – it’s effective, efficient and friendly. As an organisation we seek to go that one step further encouraging at all levels excellent customer service and communication. Quite simply we want to make you feel very special! We believe that there’s nothing wrong with that – is there?

Xba Finance Client Care

We pledge to promote customer service excellence, through the adoption of good systems and procedures, appropriate quality assurance standards and fully compliant administration and communication processes.

We will comply with documented and recorded procedures from the initial receipt of an enquiry through to finance placement and beyond.

• Xba Finance staff will always be friendly, polite and professional.
• Xba Finance Finance will work and act on your behalf and in your best interests.
• If you have a problem or query that cannot be immediately answered; we will make sure that a suitably qualified person returns your call within 24 hours.
• All information provided by clients is strictly private & confidential. No information will be disclosed to any third party without your prior approval.
• Xba Finance consultants will always be honest with you. We consider every client to be a "lifelong" customer and will give you every reason to think likewise about Xba Finance. If for any reason we are unable to source a suitable product or service for your needs we will tell you that we are unable to help - second best is not good enough.

Xba Finance
The Ten Commandments of Customer Care

1. The "customer" is the most important person in our business - treat them as such.
2. The "customer" is not dependent on us - we are dependent on them.
3. The "customer" is not an interruption to our work - but the reason for it.
4. The "customer" does us a favour when they call - we are not doing them a favour.
5. The "customer" is not there to argue with or to match wits with - we are there to accommodate them.
6. The "customer" is the person who brings us their needs - it is our job to fulfill those needs.
7. The "customer" is deserving of the most attentive treatment we can give - so give it.
8. The "customer" is part of our business - not an outsider.
9. The "customer" is the person who pays our salary - so value their custom.
10. The "customer" is the life blood of any organistaion - without them we have no business.



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